The North West Continuous Improvement Network are launching a series of Lunch and Learn sessions. These engaging 1 hour sessions aim to give you a better understanding of continuous improvement tools and techniques, and how you can practically apply them.
Our Voice of the Customer survey identified which topics were of interest to you, and we have used that insight to develop the new sessions and share good practices that are used across government. Our steering group members have a wealth of knowledge and experience and are keen to share that with you, to expand your continuous improvement development and build up your continuous improvement toolkit.
Wednesday 22 September 1pm-2pm - Where is the value?
This session will focus on what doesn’t add value for our customers (waste) and how we identify & remove it, to make sure that that customer always gets maximum value while the business works more efficiently.
Wednesday 24 November 1pm to 2pm – What’s your problem?
This session will focus on how to define problems making best use of problem statements, and why root cause analysis is essential to effective problem solving.
Wednesday 26 January 1pm to 2pm - What does your customer want?
In this session we take a look at Customer journey mapping & understanding customer requirements. What is the power of Voice of the Customer (VoC)?
Wednesday 23 March 1pm to 2pm - Visual management in a virtual world
Explore the concept of Visual management - communicating key information visually. It requires no interpretation to understand; does this work in a virtual world?