continuous improvement

Discovering Operational Excellence

The CS Local North East, Yorkshire and the Humber Continuous Improvement Networks recently held a Development Day where delegates identified topics that they would like to find out more about. The network is developing a programme of Discovery Sessions based on these and the first session will be about Operational Excellence, delivered by HM Passport Office Continuous Improvement Team.

Networking continues improvement

“Don’t even think about it – just do it!” A recorded address from John Manzoni, the Civil Service CEO, encouraged colleagues to get involved with Civil Service Local and help make a difference to citizens. Colleagues at a Continuous Improvement event in Manchester took him at his word, as I found out.